Privacy Policy

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide to us when you register on our websites, place an order, subscribe to our newsletter, respond to a survey, or otherwise interact with our Services. The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (credit card details, billing information)
• Account credentials (username, password)
• Purchase history and preferences
• Communications you send to us
• Any other information you choose to provide

1.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, links clicked)
• Location data (derived from IP address)
• Referring website addresses
• Search queries and interactions with our content
• Device identifiers and mobile network information

2. How We Use Your Information

We use the information we collect or receive for various purposes, including:

2.1 Order Fulfillment

• Processing and fulfilling your orders for physical goods and digital products
• Managing payments, fees, and charges
• Providing customer support and responding to inquiries
• Sending order confirmations, shipping updates, and delivery notifications
• Processing returns, exchanges, and refunds

2.2 Marketing and Communications

• Sending promotional emails about new products, special offers, and other information
• Personalizing your experience and delivering targeted advertising
• Conducting market research and analyzing customer trends
• Administering contests, promotions, and surveys

2.3 Business Operations

• Maintaining and improving our Services
• Detecting and preventing fraud, security incidents, and illegal activities
• Complying with legal obligations and enforcing our terms
• Analyzing usage patterns and optimizing website performance

3. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to collect information about your browsing activities and interactions with our Services. Cookies are small data files stored on your device that help us improve our Services and your experience.

Types of Cookies We Use:

• Essential Cookies: Required for the operation of our website (authentication, security, shopping cart functionality)
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Marketing Cookies: Track your online activity to help deliver more relevant advertising or to limit how many times you see an ad
• Preference Cookies: Enable our website to remember information that changes the way the website behaves or looks (language, region)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

4. Data Sharing

We may share your information with third parties in the following circumstances:

4.1 Third-Party Vendors and Service Providers

We work with trusted third-party service providers to help us operate our business and deliver services to you, including:

• Shipping and logistics companies for order delivery
• Email service providers for marketing communications
• Cloud storage and hosting providers
• Analytics platforms to understand website usage
• Customer support platforms
• Marketing and advertising partners

4.2 Payment Processors

We use secure third-party payment processors to handle all payment transactions. Your payment information is transmitted directly to these processors and is subject to their privacy policies. We do not store complete credit card information on our servers. Payment processors we work with include industry-standard providers that comply with PCI DSS (Payment Card Industry Data Security Standard).

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Anor Commerce LLC, our customers, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data using SSL/TLS technology
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Multi-factor authentication for administrative access
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. International Data Transfers (especially to Brazil/LATAM)

Anor Commerce LLC is based in the United States and operates e-commerce platforms that serve customers in Latin America, including Brazil, Colombia, Mexico, and other LATAM countries. When you use our Services, your personal information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country of residence. When we transfer personal information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with cross-border data transfer regulations
• Ensuring service providers maintain adequate data protection standards
• Regular assessments of data protection practices in countries where data is processed

For customers in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD - Brazilian General Data Protection Law). For customers in the European Economic Area, we comply with the General Data Protection Regulation (GDPR).

7. User Rights (GDPR and LGPD Compliance for Brazilian Users)

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including GDPR (for European users) and LGPD (for Brazilian users).

Your Rights May Include:

• Right to Access: Request copies of your personal information and details about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure (Right to be Forgotten): Request deletion of your personal information under certain circumstances
• Right to Restriction: Request that we limit the processing of your personal information
• Right to Data Portability: Receive your personal information in a structured, commonly used format
• Right to Object: Object to our processing of your personal information, particularly for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that require your consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

For Brazilian Users (LGPD Compliance):

If you are a resident of Brazil, you have specific rights under the Lei Geral de Proteção de Dados (LGPD), including the right to:

• Confirm whether we process your personal data
• Access your personal data
• Correct incomplete, inaccurate, or outdated data
• Request anonymization, blocking, or deletion of unnecessary or excessive data
• Request data portability to another service provider
• Request deletion of personal data processed with your consent
• Obtain information about entities with which we share your data
• Obtain information about the possibility of denying consent and its consequences
• Revoke consent

How to Exercise Your Rights:

To exercise any of these rights, please contact us at info@anorcommerce.com with your specific request. We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR and 15 days for LGPD). We may need to verify your identity before processing your request.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For Brazilian users seeking to exercise LGPD rights, please include "LGPD Request" in your email subject line. For European users seeking to exercise GDPR rights, please include "GDPR Request" in your email subject line.